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Every person who needs to make or receive calls needs a user account with a SIP extension. An extension is a short number (like 1001, 1002) that identifies each person in your phone system.

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Create a new user

1

Open the Users page

In the sidebar, click Users under the Configure section.
2

Click Add User

Click the Add User button (the plus icon) in the top-right corner. A dialog box will open.
3

Fill in the basic details

4

Choose call routing

Under Call Routing, select how calls to this extension should be handled:
  • SIP / IP Phone — The person uses a SIP app (like Zoiper) on their phone or computer. This is the most common option.
  • AI Bot (WSS URL) — Calls go to an AI voice bot instead of a human. You need to enter the bot’s WebSocket URL.
  • Phone Call (Mobile) — Calls ring the person’s mobile phone number directly.
5

Click Create

Click Create. Astradial will:
  1. Create the user account
  2. Generate SIP credentials
  3. Deploy the configuration to Asterisk
  4. The extension is ready to use immediately

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Set up a SIP phone

After creating a user, they need to register a SIP phone app to start making calls.
1

Open the QR code

In the Users table, click the three-dot menu (actions) next to the user, then click SIP QR Code.
2

Download a SIP app

Install one of these free SIP apps on your phone:
  • Zoiper (iOS / Android) — Recommended
  • Opal (iOS)
  • Opal SIP (Android)
  • Any standard SIP softphone
3

Scan the QR code

Open your SIP app and scan the QR code shown in the dialog. The app will automatically configure itself with the correct server, username, and password.
4

Or enter credentials manually

If your app doesn’t support QR scanning, enter these details manually. You can copy each value by hovering over it and clicking the copy button:
After registering, make a test call by dialing another extension number (like 1002). If both extensions are registered, the call will connect.

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Edit a user

  1. Click the three-dot menu next to any user in the table
  2. Click Edit
  3. Change any field — name, extension, email, role, routing, or password
  4. Click Save
  5. The configuration is automatically redeployed to Asterisk
To change the password, enter a new one in the Password field. Leave it blank to keep the current password.

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Delete a user

  1. Click the three-dot menu next to the user
  2. Click Delete
  3. Confirm the deletion
Deleting a user removes their SIP extension permanently. Any active calls on that extension will be disconnected. This action cannot be undone.

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Understanding roles

When you create a user, you assign them a role. Each role has different permissions: For a complete breakdown of what each role can access, go to Role Permissions in the sidebar.

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Call routing options explained