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When someone calls your phone number, Astradial needs to know where to send that call. This is called routing. You can route calls to different destinations depending on your needs.

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Routing types

TypeDescriptionExample destination
ExtensionRing a specific person’s SIP phone1001
QueuePut the caller in a call queue5001
IVRConnect to an interactive voice menuSelect IVR from dropdown
AI AgentConnect to an AI voice bot via WebSocketwss://gateway.example.com/ws/...
ExternalForward the call to an outside phone number+919944421125

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How to set up routing

1

Go to Phone Numbers

Click Phone Numbers in the sidebar.
2

Find your number

In the My Numbers tab, find the phone number you want to configure.
3

Open routing settings

Click the three-dot menu on the right side of the row, then click Configure Routing.
4

Choose a routing type

Select one of the five routing types from the dropdown.
5

Set the destination

Depending on the type you chose:
  • Extension — Select a user from the dropdown (shows their extension and name)
  • Queue — Select a queue from the dropdown (shows queue number and name)
  • IVR — Select an IVR from the dropdown (shows IVR extension and name). Must be a published IVR.
  • AI Agent — Enter the WebSocket URL for your bot
  • External — Enter the full phone number
6

Save

Click Save. The routing change takes effect immediately.

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Common routing setups

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Route to a receptionist

Route your main phone number to a single person:
  • Routing type: Extension
  • Destination: 1001 (receptionist’s extension)

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Route to a call center queue

Put callers in line and distribute to available agents:
  • Routing type: Queue
  • Destination: 5001 (your support queue)

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Route to an IVR

Play a menu and let the caller pick:
  • Routing type: IVR
  • Destination: Pick your IVR from the dropdown
See Create an IVR if you haven’t built one yet. An IVR must be published before it shows up in the dropdown.

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Route to an AI bot

Let an AI assistant answer the call first:
  • Routing type: AI Agent
  • Destination: The WebSocket URL from your bot configuration

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Forward to a mobile number

Send calls to an outside phone:
  • Routing type: External
  • Destination: +919944421125
You can change routing at any time. For example, route to an AI bot during off-hours and to a queue during business hours.