Click-to-call lets you start a phone call from the dashboard without picking up a phone. Astradial calls the first party, and when they answer, connects them to the second party.Documentation Index
Fetch the complete documentation index at: https://docs.astradial.com/llms.txt
Use this file to discover all available pages before exploring further.
How it works
- You specify a From (who gets called first) and a To (who gets connected after)
- Astradial rings the “From” party first
- When they answer, Astradial rings the “To” party
- When both answer, they are connected in a call
Initiate a call
Click Initiate Call
On the Calls page, click the Initiate Call button (phone icon) in the top-right area.
Set the From (rings first)
Choose who gets called first:
- Extension — Select a user from your organization
- Phone Number — Enter a 10-digit phone number
Set the To (connected after)
Choose who gets connected after the first party answers:
- Extension — Select a user
- Queue — Select a call queue
- Phone Number — Enter a phone number
Select a Caller ID
Choose which of your phone numbers (DIDs) to show as the caller ID to the “To” party. If you only have one DID, it is auto-selected.
Common use cases
| Scenario | From | To |
|---|---|---|
| Agent calls a customer | Agent’s extension (1001) | Customer’s phone number |
| Connect two extensions | Extension 1001 | Extension 1002 |
| Send caller to queue | Extension 1001 | Support queue (5001) |
| Test your phone setup | Your extension | Your mobile number |