Documentation Index
Fetch the complete documentation index at: https://docs.astradial.com/llms.txt
Use this file to discover all available pages before exploring further.
Viewing tickets
Go to Tickets in the sidebar under Monitor. The sidebar badge shows the number of open tickets.The ticket management interface is actively being developed. Currently, tickets are created through AI bot calls and workflow automations. A full dashboard interface for listing, filtering, and managing tickets is coming soon.
Open tickets on the dashboard
The Dashboard Overview page shows an Open Tickets card with the count of tickets that need attention. This gives you a quick view without navigating to the tickets page.Ticket lifecycle
A typical ticket goes through these stages:Created
A ticket is created — either by an AI bot during a call, or by a workflow automation. The status is set to Open.
Assigned
A team member picks up the ticket and starts working on it. The status changes to In Progress.
WhatsApp notifications for tickets
You can set up automatic WhatsApp messages for each status change:- When a ticket is created (Open) — Send a confirmation to the caller
- When work starts (In Progress) — Notify the caller that someone is on it
- When the ticket is resolved (Closed) — Let the caller know the issue is fixed
Creating tickets from workflows
In the workflow editor, add a Create Ticket action node with these fields:| Field | Description | Example |
|---|---|---|
| Priority | Low, Normal, High, or Urgent | High |
| Category | Type of issue | maintenance |
| Summary | Brief description | {trigger.summary} |
| Details | Full description | {trigger.details} |
| Guest Name | Caller’s name | {trigger.name} |
| Room Number | Location reference | {trigger.room} |
{trigger.name}) to dynamically fill fields from incoming webhook data.