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A DID (Direct Inward Dialing) number is a phone number that people can call to reach your organization. When someone dials your DID, Astradial routes the call to the right place — an extension, a queue, or an AI bot.

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View your phone numbers

Go to Phone Numbers in the sidebar under Deploy. You will see two tabs:
  • My Numbers — Phone numbers assigned to your organization
  • Buy a Number — Available numbers you can request from the admin

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Add a phone number (self-hosted)

If you are running Astradial on your own server:
1

Click Add Number

Click the Add Number button (plus icon) in the top-right corner.
2

Enter the phone number

Type the full phone number including country code. Example: +918065978015
3

Add a description

Give it a name so you can recognize it later. Example: “Main reception line”
4

Select a trunk

Choose which SIP trunk this number belongs to. The trunk is the connection to your phone carrier.
5

Set up routing

Choose where calls to this number should go:
6

Click Add Number

The number is added and routing is configured immediately.

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Request a number (cloud/managed)

If your admin has set up a DID pool with available numbers:
  1. Go to the Buy a Number tab
  2. Browse the available numbers — each shows the price per month, region, and provider
  3. Click Request next to the number you want
  4. Your request goes to the admin for approval
  5. Once approved, the number appears in your My Numbers tab
You can cancel a pending request from the Pending Approval section on the My Numbers tab.

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Configure routing

To change how calls to a number are handled:
  1. In the My Numbers tab, find the number you want to configure
  2. Click the three-dot menu and select Configure Routing
  3. Update the routing type and destination
  4. Optionally change the status to Active or Inactive
  5. Click Save

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Phone number statuses

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Statistics

At the top of the Phone Numbers page, three cards show:
  • Active Numbers — How many numbers are currently routing calls
  • Pending Requests — How many numbers are awaiting approval
  • Available to Buy — How many numbers are in the pool for purchase