Call history

The call history gives you a complete record of every call that goes through your phone system. Go to Calls in the sidebar and you will see the Call History tab.

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What you see

Each row in the call history table shows:

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Filter calls

Use the direction filter dropdown at the top to show only:

• All directions — Every call
• Inbound — Calls that came in from outside
• Outbound — Calls that went out to phone numbers
• Internal — Calls between extensions inside your organization

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View call journey

Click on any call row to expand it and see the Call Journey — a step-by-step timeline of what happened during the call:

• When the call started
• Which queue it entered (if any)
• When it was answered and by whom
• Any transfers that happened
• When the call ended

Each step shows the time, action name, and duration. This is helpful for understanding exactly how a call was handled.

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Pagination

The history shows 20 calls per page. Use the Previous and Next buttons at the bottom to navigate between pages. The current page number is shown between the buttons.

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Call statuses explained