The call history gives you a complete record of every call that goes through your phone system. Go to Calls in the sidebar and you will see the Call History tab.Documentation Index
Fetch the complete documentation index at: https://docs.astradial.com/llms.txt
Use this file to discover all available pages before exploring further.
What you see
Each row in the call history table shows:| Column | What it shows |
|---|---|
| From | The phone number or extension that made the call |
| To | The phone number or extension that was called |
| Duration | How long the actual conversation lasted (not including ring time) |
| Direction | Inbound, Outbound, or Internal |
| Status | ANSWERED, NO ANSWER, FAILED, or BUSY |
| Recording | Play and download buttons (if a recording exists) |
| Time | When the call started |
Filter calls
Use the direction filter dropdown at the top to show only:- All directions — Every call
- Inbound — Calls that came in from outside
- Outbound — Calls that went out to phone numbers
- Internal — Calls between extensions inside your organization
View call journey
Click on any call row to expand it and see the Call Journey — a step-by-step timeline of what happened during the call:- When the call started
- Which queue it entered (if any)
- When it was answered and by whom
- Any transfers that happened
- When the call ended
Pagination
The history shows 20 calls per page. Use the Previous and Next buttons at the bottom to navigate between pages. The current page number is shown between the buttons.Call statuses explained
| Status | What it means |
|---|---|
| ANSWERED | Someone picked up the call and had a conversation |
| NO ANSWER | The call rang but nobody answered before the timeout |
| FAILED | The call could not be connected (wrong number, trunk issue, etc.) |
| BUSY | The destination was busy and could not take the call |