Metrics
Four metric cards are displayed at the top:| Metric | Description |
|---|---|
| Total calls | Aggregate call volume across all channels |
| Avg duration | Average call duration in seconds |
| Success rate | Percentage of calls that connected |
| App version | Current platform version and build number |
Period selection
Toggle between This week and This month to change the time range for all displayed metrics.Charts and tags
- Daily call volume — a bar chart showing call counts for the last 7 days
- Tag breakdown — a list of tags with their counts for the selected period
Refreshing data
Click the refresh button in the header to trigger a manual data refresh. This calls a backend function to recalculate your metrics.Metrics update in real time via Firestore streams. Use the refresh button only if you need to force a recalculation.
Announcements
The dashboard displays up to 5 active announcements. Each announcement has a type indicator:| Type | Description |
|---|---|
| Info | General information |
| Update | Platform updates |
| Fix | Bug fixes and patches |
| Warning | Alerts requiring attention |
Only admin users can create and delete announcements. Deleted announcements are soft-deleted and no longer appear in the list.