Workflows - Astradial

Workflows let you automate tasks without writing code. You design a flow with a trigger and a series of actions. When the trigger fires, Astradial executes each action in order.

Examples of what workflows can do

When a hotel booking comes in via webhook, send a WhatsApp welcome message
Schedule a reminder call 1 day before check-in
When a call is missed, create a ticket and send a notification
Every morning at 7am, make an automated call to a list of guests

Create a workflow

Open the Workflows page

Click Workflows in the sidebar under Automate.

Click New Workflow

Click the New Workflow button in the top-right corner.

Configure the basics

Field	What to enter
Name	A descriptive name (e.g., “Guest Check-in Automation”)
Description	What this workflow does
Trigger Type	How the workflow starts (see below)

Click Create

The workflow is created and you can start adding actions.

Trigger types

Trigger	How it works
Webhook	Fires when an HTTP POST request is sent to the workflow’s trigger URL
Event	Fires when a call event happens (call started, ended, missed, etc.)
Scheduled	Fires once at a specific date and time
Recurring	Fires daily between a start and end date

Webhook trigger

When you create a webhook workflow, you get a trigger URL:

POST https://your-server/trigger/{workflow_id}

Send a POST request with JSON data to trigger the workflow. The data you send becomes available as {trigger.field_name} in your actions. Example webhook data:

{
  "name": "John Doe",
  "phone": "9944421125",
  "checkin_date": "2026-04-20",
  "checkout_date": "2026-04-25"
}

Event trigger

Choose from these events:

Call Started
Call Answered
Call Ended
Call Missed
Ticket Created

The flow editor

Click on a workflow to open the visual editor. The editor has:

Canvas — Where you place and connect nodes
Inspector panel — Configure the selected node (right side, resizable)
Toolbar — Add nodes, view runs, test, and save

Add nodes

Click Add Node in the toolbar and choose from: Actions:

Node type	What it does
HTTP Request	Call an external API
Send WhatsApp	Send a WhatsApp message via MSG91
Place Call	Make a phone call (optionally with an AI bot)
Create Ticket	Create a support ticket
Send Email	Send an email
Log	Write a log message

Flow:

Node type	What it does
Delay/Schedule	Wait for a period (30 seconds to 1 day)
Condition	Branch the flow based on a value (if/else)
Repeat Daily	Loop daily between two dates

Connect nodes

Drag from a node’s output handle to another node’s input handle to create a connection. Nodes execute in the order they are connected.

Condition branching

The Condition node splits the flow into two paths:

True (green) — When the condition is met
False (red) — When the condition is not met

You can check values using operators: equals, not equals, greater than, less than, contains, exists.

Using trigger variables

In any action field, use {trigger.field_name} to reference data from the trigger. For example:

{trigger.name} → “John Doe”
{trigger.phone} → “9944421125”
{trigger.checkin_date} → “2026-04-20”

You can also reference output from previous steps: {step.nodeId.field}.

Timing options

Most action nodes support three timing modes:

Mode	Description
Immediate	Run right away
Scheduled	Run at a specific date/time (with optional offset like “1 day before”)
Recurring	Run daily between two dates at a specific time

This lets you build complex automations like “Send a WhatsApp message 3 days before check-in, then call the morning of check-in.”

Activate a workflow

Use the Active/Pause toggle in the editor toolbar. Only active workflows respond to triggers.

Test a workflow

Click the Test button to manually execute the workflow once. This helps you verify it works before activating.

View execution history

Click Runs to see past executions. Each run shows:

Status (completed, failed, running)
Timestamp
Error details (if any)
Step-by-step breakdown

Scheduled jobs

Click the Scheduled tab on the Workflows page to see all pending scheduled and recurring jobs. You can:

Filter by status (Queued, Pending, Executed, Cancelled, Failed)
Filter by date
Cancel pending jobs

​Examples of what workflows can do

​Create a workflow

​Trigger types

​Webhook trigger

​Event trigger

​The flow editor

​Add nodes

​Connect nodes

​Condition branching

​Using trigger variables

​Timing options

​Activate a workflow

​Test a workflow

​View execution history

​Scheduled jobs