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Workflows let you automate tasks without writing code. You design a flow with a trigger and a series of actions. When the trigger fires, Astradial executes each action in order.

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Examples of what workflows can do

  • When a hotel booking comes in via webhook, send a WhatsApp welcome message
  • Schedule a reminder call 1 day before check-in
  • When a call is missed, create a ticket and send a notification
  • Every morning at 7am, make an automated call to a list of guests

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Create a workflow

1

Open the Workflows page

Click Workflows in the sidebar under Automate.
2

Click New Workflow

Click the New Workflow button in the top-right corner.
3

Configure the basics

FieldWhat to enter
NameA descriptive name (e.g., “Guest Check-in Automation”)
DescriptionWhat this workflow does
Trigger TypeHow the workflow starts (see below)
4

Click Create

The workflow is created and you can start adding actions.

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Trigger types

TriggerHow it works
WebhookFires when an HTTP POST request is sent to the workflow’s trigger URL
EventFires when a call event happens (call started, ended, missed, etc.)
ScheduledFires once at a specific date and time
RecurringFires daily between a start and end date

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Webhook trigger

When you create a webhook workflow, you get a trigger URL: 
POST https://your-server/trigger/{workflow_id}
Send a POST request with JSON data to trigger the workflow. The data you send becomes available as {trigger.field_name} in your actions. Example webhook data: 
{
  "name": "John Doe",
  "phone": "9944421125",
  "checkin_date": "2026-04-20",
  "checkout_date": "2026-04-25"
}

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Event trigger

Choose from these events:
  • Call Started
  • Call Answered
  • Call Ended
  • Call Missed
  • Ticket Created

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The flow editor

Click on a workflow to open the visual editor. The editor has:
  • Canvas — Where you place and connect nodes
  • Inspector panel — Configure the selected node (right side, resizable)
  • Toolbar — Add nodes, view runs, test, and save

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Add nodes

Click Add Node in the toolbar and choose from: Actions:
Node typeWhat it does
HTTP RequestCall an external API
Send WhatsAppSend a WhatsApp message via MSG91
Place CallMake a phone call (optionally with an AI bot)
Create TicketCreate a support ticket
Send EmailSend an email
LogWrite a log message
Flow:
Node typeWhat it does
Delay/ScheduleWait for a period (30 seconds to 1 day)
ConditionBranch the flow based on a value (if/else)
Repeat DailyLoop daily between two dates

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Connect nodes

Drag from a node’s output handle to another node’s input handle to create a connection. Nodes execute in the order they are connected.

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Condition branching

The Condition node splits the flow into two paths:
  • True (green) — When the condition is met
  • False (red) — When the condition is not met
You can check values using operators: equals, not equals, greater than, less than, contains, exists.

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Using trigger variables

In any action field, use {trigger.field_name} to reference data from the trigger. For example:
  • {trigger.name} → “John Doe”
  • {trigger.phone} → “9944421125”
  • {trigger.checkin_date} → “2026-04-20”
You can also reference output from previous steps: {step.nodeId.field}.

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Timing options

Most action nodes support three timing modes:
ModeDescription
ImmediateRun right away
ScheduledRun at a specific date/time (with optional offset like “1 day before”)
RecurringRun daily between two dates at a specific time
This lets you build complex automations like “Send a WhatsApp message 3 days before check-in, then call the morning of check-in.”

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Activate a workflow

Use the Active/Pause toggle in the editor toolbar. Only active workflows respond to triggers.

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Test a workflow

Click the Test button to manually execute the workflow once. This helps you verify it works before activating.

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View execution history

Click Runs to see past executions. Each run shows:
  • Status (completed, failed, running)
  • Timestamp
  • Error details (if any)
  • Step-by-step breakdown

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Scheduled jobs

Click the Scheduled tab on the Workflows page to see all pending scheduled and recurring jobs. You can:
  • Filter by status (Queued, Pending, Executed, Cancelled, Failed)
  • Filter by date
  • Cancel pending jobs