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Documentation Index

Fetch the complete documentation index at: https://docs.astradial.com/llms.txt

Use this file to discover all available pages before exploring further.

Astradial integrates with MSG91 to send WhatsApp messages. You can use this for:
  • Sending booking confirmations
  • Ticket status notifications
  • Automated reminders
  • Any template-based messaging

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Set up MSG91

1

Get your MSG91 authkey

Log into your MSG91 account and copy your authkey from the API settings.
2

Open the WhatsApp page

Click WhatsApp in the sidebar under Automate.
3

Enter your authkey

Paste the authkey in the input field and click Save.
4

Verify connection

The status changes to “MSG91 Connected” with a green checkmark.

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Phone numbers

After connecting MSG91, go to the Phone Numbers tab:
  1. Click Fetch Numbers to load your WhatsApp sender numbers from MSG91
  2. Your available numbers will appear as cards showing the phone number and quality rating

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Templates

Go to the Templates tab to see your MSG91 WhatsApp templates:
  1. Click Fetch Templates to load templates for your selected phone number
  2. Each template shows:
    • Name — Template identifier
    • Status — APPROVED or pending
    • Language — Template language code
    • Components — Template variables
Only APPROVED templates can be used for sending messages. Templates must be approved by WhatsApp/MSG91 before they can be used.

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Message logs

Go to the Message Logs tab to track delivery:
  1. Select a date
  2. Click Fetch Logs to see messages sent on that date
  3. Each log entry shows:
    • Customer’s phone number
    • Template name used
    • Delivery status (Read, Delivered, Sent, or Failed)
    • Time the message was requested
Delivery reports are available for up to 3 days.

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Sending WhatsApp from workflows

In the workflow editor, add a Send WhatsApp action node:
  1. Select the Template (MSG91) mode
  2. Choose a sender number
  3. Select an approved template
  4. Map template variables to trigger data (e.g., map “guest_name” to {trigger.name})

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Free text mode

If templates are not available:
  1. Select the Free Text mode
  2. Type your message using trigger variables: Hello {trigger.name}!

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WhatsApp ticket notifications

You can set up automatic WhatsApp messages when ticket statuses change. This is configured separately — each status (Open, In Progress, Closed) can have its own WhatsApp template and variable mapping.