> ## Documentation Index
> Fetch the complete documentation index at: https://docs.astradial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recordings

> Listen to and download call recordings from the call history.

Astradial can record phone calls automatically. Recordings are stored on your server and accessible from the call history.

## Listen to a recording

<Steps>
  <Step title="Go to Calls">
    Click **Calls** in the sidebar.
  </Step>

  <Step title="Find the call">
    Look for calls that have a **Play** button in the Recording column. Only calls with actual conversation time have recordings — missed calls or unanswered calls do not.
  </Step>

  <Step title="Click Play">
    Click the play button. An audio player appears at the bottom of the screen showing:

    * The caller and receiver numbers
    * Call time and duration
    * Play/pause controls
    * A progress bar you can drag to seek
    * A download button
  </Step>
</Steps>

## Download a recording

Click the **Download** button in the recording column or in the audio player. The recording file will download to your computer.

<Note>
  Download is only available to **Owner** and **Admin** roles. Managers can listen but cannot download.
</Note>

## Who can access recordings

| Action        | Owner | Admin | Manager | Agent |
| ------------- | ----- | ----- | ------- | ----- |
| Listen (play) | Yes   | Yes   | Yes     | No    |
| Download      | Yes   | Yes   | No      | No    |
| Delete        | Yes   | Yes   | No      | No    |

If you see a disabled play button with a tooltip saying "You don't have permission to access recordings", your role does not have recording access.

## When are calls recorded?

Calls are recorded when:

* Recording is enabled for the user's extension (set in user settings)
* The call is answered and has conversation time
* The recording system is working and has disk space

Calls are **not** recorded when:

* The call was not answered (NO ANSWER status)
* Recording is disabled for that extension
* The call had zero talk time