> ## Documentation Index
> Fetch the complete documentation index at: https://docs.astradial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Live monitoring

> Monitor active calls in real-time — listen in, whisper to agents, or join calls as a supervisor.

The **Live Calls** tab shows all calls happening right now in your organization. It updates automatically every 3 seconds.

## View live calls

Go to **Calls** in the sidebar, then click the **Live Calls** tab. You will see a badge showing how many calls are currently active.

Each live call shows:

| Column        | What it shows                                           |
| ------------- | ------------------------------------------------------- |
| **From**      | The caller's number                                     |
| **Direction** | Inbound or Outbound                                     |
| **CallerID**  | The caller's name (if available)                        |
| **Status**    | Answered or Ringing                                     |
| **Duration**  | How long the call has been going (updates in real-time) |
| **To**        | The destination extension or number                     |

## Supervisor monitoring

Supervisors can listen to calls in three different modes:

### Spy (Listen)

You hear both the caller and the agent, but **neither of them knows you are listening**.

1. Click the three-dot menu on a live call
2. Click **Monitor (Listen)**
3. Enter your extension number in the dialog
4. Click **Start**

A "Monitored" badge appears on the call row.

### Whisper (Coach)

You can speak to the **agent only**. The caller cannot hear you. Use this to coach an agent during a difficult call.

1. Click the three-dot menu on a live call
2. Click **Whisper (Coach Agent)**
3. Enter your extension number
4. Click **Start**

### Barge (Join call)

You join the call as a **third participant**. Both the caller and the agent can hear you.

1. Click the three-dot menu on a live call
2. Click **Barge (Join Call)**
3. Enter your extension number
4. Click **Start**

### Stop monitoring

Click the three-dot menu on a monitored call and select **Stop Monitoring** to disconnect from the call without affecting it.

## Transfer a call

While a call is active, you can transfer it to another destination:

<Steps>
  <Step title="Click the transfer button">
    Click the transfer icon (two arrows) on the live call row.
  </Step>

  <Step title="Choose the destination type">
    Select **Extension**, **Queue**, or **External Number**.
  </Step>

  <Step title="Select or enter the destination">
    * For extensions: Search by name or extension number
    * For queues: Select from the list
    * For external: Enter the phone number
  </Step>

  <Step title="Click Transfer">
    The call is transferred immediately.
  </Step>
</Steps>

## Hang up a call

To end an active call:

1. Click the three-dot menu on the call
2. Click **Hangup**
3. The call is disconnected

<Warning>
  Hanging up a call disconnects both parties immediately. Use this carefully.
</Warning>

## Phonebook

Click the **Phonebook** button (book icon) in the Live Calls toolbar to manage a quick-reference contact list. You can add names and phone numbers for easy transfer lookups.