> ## Documentation Index
> Fetch the complete documentation index at: https://docs.astradial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call history

> View and search through all past calls — see who called, when, how long they talked, and what happened.

The call history gives you a complete record of every call that goes through your phone system. Go to **Calls** in the sidebar and you will see the **Call History** tab.

## What you see

Each row in the call history table shows:

| Column        | What it shows                                                     |
| ------------- | ----------------------------------------------------------------- |
| **From**      | The phone number or extension that made the call                  |
| **To**        | The phone number or extension that was called                     |
| **Duration**  | How long the actual conversation lasted (not including ring time) |
| **Direction** | Inbound, Outbound, or Internal                                    |
| **Status**    | ANSWERED, NO ANSWER, FAILED, or BUSY                              |
| **Recording** | Play and download buttons (if a recording exists)                 |
| **Time**      | When the call started                                             |

## Filter calls

Use the **direction filter** dropdown at the top to show only:

* **All directions** — Every call
* **Inbound** — Calls that came in from outside
* **Outbound** — Calls that went out to phone numbers
* **Internal** — Calls between extensions inside your organization

## View call journey

Click on any call row to expand it and see the **Call Journey** — a step-by-step timeline of what happened during the call:

* When the call started
* Which queue it entered (if any)
* When it was answered and by whom
* Any transfers that happened
* When the call ended

Each step shows the time, action name, and duration. This is helpful for understanding exactly how a call was handled.

## Pagination

The history shows 20 calls per page. Use the **Previous** and **Next** buttons at the bottom to navigate between pages. The current page number is shown between the buttons.

## Call statuses explained

| Status        | What it means                                                     |
| ------------- | ----------------------------------------------------------------- |
| **ANSWERED**  | Someone picked up the call and had a conversation                 |
| **NO ANSWER** | The call rang but nobody answered before the timeout              |
| **FAILED**    | The call could not be connected (wrong number, trunk issue, etc.) |
| **BUSY**      | The destination was busy and could not take the call              |